Taking to copagcards.com, they told me to send a SASE plus cash, but that's impossible when you live in another country. I put it on the back-burner that I would get US stamps the next time I was in country...
Recently, I discovered a dual deck set I had was "bleeding"...
When I called to ask about what I could do, I was referred to copagusa.com for my complaint and told to just ship the deck as complete as possible (all cards, case, etc.) and they would look at it and replace it. I decided at the last minute to throw the marred cards into the pack (along with a replacement card form with a note of explanation) and get them replaced at the same time.
In my haste, I forgot to include any cash for the single cards. I contacted my customer service rep and she responded,
"Copag USA provides individual replacement cards at no charge to the consumer. Therefore, we do not expect you to send us any funds. However, some of our distributors do charge for this service."
True to her word, I received my replacement deck yesterday, the two replacement cards, and a single deck for my troubles. All I paid was postage to get the decks down to USA.
WOULD BUY FROM SELLER AGAIN! A++++