OK techheads...the Mrs computer shut down last night - I didn't see what happened and she couldn't accurately describe it. She rebooted and Windows Error Recovery popped up. Two options there:
Launch Repair: choosing this option takes you to the blue login screen complete with pointer and blue spinning 'thinking' circle. However the circle goes away and the pointer sits there, but no CTRL-ALT-DEL prompt appears allowing login. I've left it for 30 minutes - no change.
Start Normally: screen goes to black and just dies there
I used F12 to run the hardware diagnostic - all systems passed.
I used F8:
Repair your computer:
- "Windows is loading files"
- Microsoft Corporation with green moving processing bar
- Goes to blue login screen as above (no C-A-D prompt)
Safe Mode:
- "Loading Windows Files"
- Loads a bunch of files, reaches \Windows\System32\Drivers\AVGIDSEH.Sys and stops
- HD spins for ~30 seconds and stops
Last Known Good Config:
- "Starting Windows" with wavy 4-color window
- HD runs for ~30 seconds, then stops
Enable Boot Logging: same as above
Debugging Mode: same as above
Directory Services Restore Mode:
- runs same as Safe Mode (loading files)
- after AVGIDSEH.Sys it says
"Microsoft Windows 6.1 2 system processors [4061MB] Multi Processor Kernel System is booting in safe mode - Directory Service Repair
- HD spins, stops
I've looked high and low for a Windows 7 CD to try and boot from, but either they never sent one or we lost it. I'm betting highly against losing it because the Mrs keeps everything. Plus I'm looking at the packing slip and no Win7 CD/DVD is listed. I did write to Dell asking for one, but being a whole 3 months out of warranty, they ask you for $200 or kick you to the curb.
Suggestions?
Launch Repair: choosing this option takes you to the blue login screen complete with pointer and blue spinning 'thinking' circle. However the circle goes away and the pointer sits there, but no CTRL-ALT-DEL prompt appears allowing login. I've left it for 30 minutes - no change.
Start Normally: screen goes to black and just dies there
I used F12 to run the hardware diagnostic - all systems passed.
I used F8:
Repair your computer:
- "Windows is loading files"
- Microsoft Corporation with green moving processing bar
- Goes to blue login screen as above (no C-A-D prompt)
Safe Mode:
- "Loading Windows Files"
- Loads a bunch of files, reaches \Windows\System32\Drivers\AVGIDSEH.Sys and stops
- HD spins for ~30 seconds and stops
Last Known Good Config:
- "Starting Windows" with wavy 4-color window
- HD runs for ~30 seconds, then stops
Enable Boot Logging: same as above
Debugging Mode: same as above
Directory Services Restore Mode:
- runs same as Safe Mode (loading files)
- after AVGIDSEH.Sys it says
"Microsoft Windows 6.1 2 system processors [4061MB] Multi Processor Kernel System is booting in safe mode - Directory Service Repair
- HD spins, stops
I've looked high and low for a Windows 7 CD to try and boot from, but either they never sent one or we lost it. I'm betting highly against losing it because the Mrs keeps everything. Plus I'm looking at the packing slip and no Win7 CD/DVD is listed. I did write to Dell asking for one, but being a whole 3 months out of warranty, they ask you for $200 or kick you to the curb.
Suggestions?